Have you ever gotten annoyed at having to deal with automated phone menus or being put on hold for more than 30 minutes while trying to get in touch with customer service to ask a simple question? AI Voice bots that AI powers are here to change how businesses help customers and talk to potential customers and customers. They will play an even bigger part in the future as more companies and groups try to computerize their sales and customer service tasks.
What Is An AI Voice Bot?
AI voice bots, which are also called AI voice agents or AI voice assistants, are computer programs that use AI, Automated Speech Recognition (ASR), NLP, and Machine Learning technologies, among others, to help businesses automate voice interactions with their customers and prospects.ย
A voice bot that uses artificial intelligence (AI) can answer your calls, talk to your customers or prospects in a way that sounds natural and human, answer their questions, give them useful information about your products or services, and do a lot more. The best thing about AI voice bots is that they can get smarter over time thanks to Machine Learning and the feedback they get. This means that they can give better, more relevant answers more quickly.
Benefits of Using AI Voice Bots in Customer Service and Sales Environments
1. Customer Service Automation
AI voice bots are being used more and more by customer service teams. Like an AI chatbot, an AI voicebot can answer your customers’ calls and help them around the clock, even on weekends and after business hours. Bots can answer frequently asked questions (FAQs) about your business and products, help customers with simple problems, and make appointments, all without having to talk to a real person. AI voice bots are always on, so you can use them to automate your customer service and make sure that no call is ever left unattended.
2. Better Customer Experience
Salesforce says that 77% of customers expect to talk to someone right away when they call a business. When a customer calls, AI voice bots let you talk to them right away without putting them on hold or making them go through complicated IVR menus with many levels.
AI voice bots make interactions quick and easy, which helps you improve the customer experience and make them happier. Integration with your CRM and other internal knowledge sources also lets voice bots use the customer data you already have and give them more personalized experiences based on how they’ve interacted with you and what they’ve bought in the past.
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3. Automated Lead Qualification
AI voice bots are very useful in many situations, not just customer service. People in sales teams also use these solutions a lot. Your prospects can call you, and an AI voice agent can answer the phone and help you automatically qualify leads by asking them a series of questions.
An AI voice bot can sort through leads based on their responses and send only the best ones to your sales team. A lot of AI voice bot solutions can do more than just qualify incoming leads. They can also make outbound calls and call your prospects first, automating the whole process of cold calling.
4. Reduced Agent Workload
Since AI voice bots can handle a lot of your sales and customer service calls automatically, that makes your team’s job easier in the long run, besides. Because an AI voice bot can do it for them, your customer service reps and sales reps have more time to work on more important tasks. That can also make people happier with their jobs and lower turnover, which has always been high among people who work in customer service.
5. Scalability And Cost-savings
You can easily grow your business without having to hire more people when you use AI voice bots. AI voice bots can answer and make dozens or even hundreds of calls at the same time, but your human reps can only take one call at a time. Even better, AI voice bots can talk to your customers or prospects in more than one language, so you don’t have to hire agents who can speak more than one language. Artificial intelligence (AI) voice bots might be the most cost-effective way to handle a lot of calls.
Conclusion
Voice bots powered by AI let businesses provide 24/7 customer service while talking to customers in a natural, human-like way. They can also automate the inbound and outbound lead qualification processes, which frees up their sales and customer service teams to work on more important, money-making tasks. Because these solutions are useful, can be scaled up, and are cost-effective, AI voice bots will likely become more popular over the next few years.
